Frequently Asked Questions

Frequently asked questions

  1. How much is delivery?
  2. When is delivery free of charge?
  3. Can I send my order to a different address?
  4. I would like to open a credit account. Is this possible?
  5. Can I receive a mail order catalogue?
  6. A product is not in stock; when can I order a product?
  7. Do I have a warranty on the product received?
  8. I received a wrong article.
  9. My order is incomplete, there is a product missing.
  10. I have received notice that my order has been delayed

Frequently asked questions

Please note: Make sure you have your order number at hand when you contact us so that we can help you as quickly and efficiently as possible. Please send your inquiries and comments through our contact form.

1. I have received notice that my order has been delayed.

We strive to send your order out to you on the same day it is placed. In exceptional circumstances, however, a delay may occur due to a product being unavailable. Unfortunately, due to seasonal influences, the delivery of fresh plants is sometimes beyond our control. If this is the case, we will keep you updated about your delayed order every two days. Of course, every effort will be made to complete your order on time!

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2. When will my order arrive?

Have you received notification that your order has been sent, but you have not received it yet?

If your order has been sent by regular mail, it may take several days for it to arrive. Unfortunately, there is no track & trace code available for standard postal items. Your order is shipped from the Netherlands, and in most cases, the order will be delivered within the Netherlands and Belgium the next day. Shipping to other countries is expected to take no longer than two weeks.

Have you checked the address specified on the order? If it is correct, then the order will eventually reach you, and we ask for your patience as you wait for it to arrive. If you feel that this is not the case and your delivery is taking an excessively long time, or if you have seen an error in your address, then please contacts us.

If your order has been sent as a package, you will have received a track & trace code by email that will allow you to follow the delivery of your item. Due to unforeseen circumstances, delays in your delivery may occur, for example, if there is something wrong with the specified address. Please double-check this, and provide us with the correct address information as soon as possible.

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3. My order is incomplete, there is a product missing.

Due to seasonal influences, it is possible that an individual product from your order may be unavailable and it will be sent to you at a later date. This is so we can continue to offer our valued customers a 100% quality guarantee on our products. A product only leaves our warehouse if we can give this guarantee with utter certainty and confidence.

Have you received your order, but it is incomplete? Unfortunately, mistakes are made from time to time, and for this, we do apologise. Please send us a message containing the missing product code, name and quantity, and we will send the item to you as soon as possible.

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4. I received a wrong article.

You have received your order, but you have received the wrong article by mistake. Of course, we will send you the correct item as soon as possible. You don’t need to return the item you have received in error and may keep it to compensate for any inconvenience caused.

In some isolated cases, the item you ordered may no longer be available. We will attempt to find a satisfactory alternative for you as soon as possible. In some instances, we will need to contact you. In other cases, we will inform you on the package slip. If you cannot locate or identify the alternative, please contact us immediately.

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5. Do I have a warranty on the product received?

Plants, flower bulbs and garden seeds are natural products; hence, unexpected loss in quality can sometimes occur. As a company, however, we strive to supply top quality products and give 100% customer satisfaction.

The general policy in the flower and plant retail sector is that there is no guarantee on living materials. There are too many factors affecting the final result, so it is impossible for retailers to fairly provide a guarantee. Retailers are supported by the law in this. For greenery sellers, there is an exception to the "buy remotely" law. This exception prevents unsatisfied customers returning their products and obliging the business to provide a refund. In short, due to the impossibility of guaranteeing living products, the policy of no-refunds is widely enforced in the Netherlands. However, we have a different policy!

We also find it a challenge to provide a guarantee, but nevertheless, we do offer one to our customers. If you have ordered products that prove to be unsatisfactory upon arrival, we will send you a replacement item. In plants, this can be seen in severe drying out of the roots. With bulbs, they should still be hard and firm to the touch. Please ensure you include a picture of the product in question together with your complaint, as this enables us to investigate claims more efficiently.

On all other products other than plants, flower bulbs and garden seeds, only the factory warranty applies. If you are not satisfied with the purchase, you can return it to us at your own expense. More information

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6. Product availability: I want to order a product, but I can only leave an email address when I attempt to place an order. When can I order a product?

Because we sell many seasonal products, you are unable to order from our entire range throughout the year. If a product is not available, you will not be able to place an order, and cannot add it to your shopping cart. However, you can leave your e-mail address on the product page, and you will receive a message from us when the product is available.

Spring flowers like tulips, daffodils, crocuses, snowdrops, hyacinths, alliums, etc. can be ordered in autumn, and should also be planted in autumn so you can enjoy their blooms the following spring.

Summer flowers like gladioli, dahlias, canna's, calla's, freesias, etc. can be ordered in spring. These should also be planted in spring, after the night frost period, and will bloom the following summer.

Garden seeds and other assortments are available throughout the year.

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7. Where can I find my account details?

Unfortunately, it is not possible to create an account. You will need to enter your details with each new order. If you would like information about your sales history, please contact us.

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8. Can I receive a mail order catalogue?

We don’t have a mail order catalogue. Our entire assortment can be viewed online via our website.

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9. Can I receive a discount for bulk orders?

For bulk orders, please contact us to determine a possible discount rate.

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10. Where can I subscribe to the newsletter?

Leave your e-mail address on the homepage, and we will send you our weekly recurring newsletter. As a thank you, you will receive a discount code which entitles you to a 5% discount on your next order. This discount code will be sent to you by email.

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11. Where can I unsubscribe from the newsletter?

Of course, we regret the fact that you wish to unsubscribe from our newsletter. If you do wish to unsubscribe though, there is a link at the bottom of each newsletter where you can submit your e-mail address to opt-out.

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12. Do you send deliveries to countries like: Martinique, La Réunion, New Caledonia, Canada, America?

Unfortunately no, we do not ship orders to the countries mentioned above.

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13. How much is delivery per order?

Depending on the webshop, you can check the shipping cost via the Order & Delivery information page.

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14. When is delivery free of charge?

Depending on the webshop, you can check the order amount to be eligible for free shipping via the Order & Delivery information page.

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15. Who will be delivering my order?

Orders are dispatched by PostNL in the Netherlands. Once abroad, your order is handed over to a national courier for delivery. The courier who handles the parcel in your country is beyond our control.

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16. I would like to send my order to a different address. Where can I provide the details?

If you would like us to send your order to a different address than the billing address, please specify the address in the comment section during checkout. You can also send us the information via email.

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17. I would like to pick up my order, is this possible?

Unfortunately, collection of orders from our warehouse is not possible. We ship all orders from the Netherlands with PostNL. Deliveries in the Netherlands can be collected from a PostNL pickup location, available each day from 8:30 am. Please contact us if you would like to arrange this.

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18. Can I personalise the products I have ordered?

We have a selection of seeds and bulbs that we can personalise for you, even for small orders. Lower quantities though are restricted to a black and white print. For quantities of 2000 pieces and above, colour printing is available. Please contact us to discuss your options.

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19. I would like some advice on caring for a plant

For our best selling products we have written comprehensive plant care instructions, which are available on our website via the following link:

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20. How can I pay for my order?

All orders can be paid online (iDeal, PayPal, Credit Card) or bank transfer. Choose the preferred payment option during checkout. Online payments are registered by our payment provider DocData. You will receive confirmation of payment via email. If you haven’t received a confirmation after a couple of days, please contact us if you are sure the payment has been made. Please send us proof of payment or a Pid number to help us locate your payment.

After I had completed my order and returned to the webshop, my shopping cart is empty, value €/ GBP 0,00. Have you received my order? Don’t worry. We have received your order, and it will be processed once your payment has been received.

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21. I would like to receive a VAT invoice. Is this possible?

If you know in advance that you need a VAT-specified invoice, please let us know before placing your order. You will receive it via email. By default, all specified amounts on our invoices include VAT on the invoice/voucher.

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22. I would like to open a credit account. Is this possible?

If you place a sales order through a Dutch company, it is possible to open a credit account with us. Please contact us for further information.

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23. Do you also supply seeds in kilo packages or larger quantities?

We focus our sales mainly on the consumer market, which means that we generally sell seeds in small packets. Although we do have kilo packages available from a selection of single seed types.

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24. How big are the plants when they arrive?

The diameter of the pot varies between 9 cm and 13 cm in diameter. What you will receive will depend on what we have available to offer. The plant is delivered to you in a special protective package approximately 10x10x30 cm in size. The actual height of the plant itself will vary depending on the time in the season.

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